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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q409-Q414):

NEW QUESTION # 409
A support technician discovers that intermittent network outages are caused by an outdated firmware on network switches.
What is the most appropriate next step to resolve this issue?

A. Plan a schedule to update firmware on all affected switches
B. Replace all outdated network switches with new ones
C. Ignore the firmware issue and monitor the network for additional problems
D. Immediately shut down all network operations to avoid further outages

Answer: A

Explanation:
Correct Answer. B. Plan a schedule to update firmware on all affected switches The appropriate response is to devise a plan for updating the firmware on all affected switches. This plan should include a schedule that minimizes disruption to network services while ensuring that all devices are updated to enhance stability and performance.
Option A is incorrect because replacing all switches is costly and may not be necessary if a firmware update can resolve the issue.
Option C is incorrect because shutting down all network operations is excessively disruptive and should be a last resort.
Option D is incorrect as ignoring the identified problem does not resolve the intermittent outages and can lead to further issues.

NEW QUESTION # 410
What is the most critical step a technician must take before initiating a Remote Desktop connection to ensure compliance with cybersecurity policies?

A. Check that the end-user has adequate antivirus protection before connecting
B. Configure the Remote Desktop to connect automatically at system startup
C. Ensure that the Remote Desktop session is recorded for auditing purposes
D. Obtain explicit permission from the end-user before accessing their device

Answer: D

Explanation:
Correct Answer. B. Obtain explicit permission from the end-user before accessing their device Obtaining explicit permission from the user before initiating a Remote Desktop session is essential to ensure compliance with privacy and cybersecurity policies, safeguarding both the technician and the user against unauthorized access.
Option A is incorrect because setting up automatic connections at system startup may pose a security risk and does not necessarily comply with user consent requirements.
Option C is incorrect because while recording sessions may be part of security protocols, obtaining consent is a prerequisite and more critical for compliance.
Option D is incorrect as the presence of antivirus is secondary to user permission in the context of remote access.

NEW QUESTION # 411
A user needs to connect a modern laptop with only USB-C ports to an older monitor that supports only VGA input.
Which type of converter should the IT support technician recommend?

A. USB-C to VGA converter
B. USB-C to HDMI converter
C. USB-C to DisplayPort converter
D. USB-C to DVI converter

Answer: A

Explanation:
Correct Answer. B. USB-C to VGA converter A USB-C to VGA converter is the most appropriate choice for connecting a laptop with USB-C ports to an older monitor that only supports VGA input.
This converter will adapt the digital signal from the USB-C to the analog signal required by the VGA interface, ensuring compatibility between the devices.
Option A is incorrect because HDMI does not provide the analog output needed for a VGA-only monitor.
Option C is incorrect because DVI, like HDMI, primarily carries digital signals and would require additional conversion to analog for VGA compatibility.
Option D is incorrect because DisplayPort also primarily supports digital signals and would not interface directly with an older VGA monitor without additional conversion.

NEW QUESTION # 412
An engineering firm is evaluating new software for CAD and 3D modeling that specifies 16 GB of RAM as the recommended requirement. The IT department is considering three different models of laptops.
Which laptop model should they choose based on RAM specifications?

A. Laptop with 32 GB of RAM
B. Laptop with 12 GB of RAM
C. Laptop with 16 GB of RAM
D. Laptop with 8 GB of RAM

Answer: C

Explanation:
Correct Answer. C. Laptop with 16 GB of RAM For CAD and 3D modeling software that recommends 16 GB of RAM, choosing a laptop with exactly 16 GB ensures the software can run effectively without unnecessary expenditure on excessively high specifications.
Option A is incorrect because 8 GB of RAM is below the recommended requirement and may result in slower performance and inability to handle complex tasks efficiently.
Option B is incorrect because 12 GB of RAM, while closer to the recommendation, still falls short of the optimal requirement needed to ensure peak software performance.
Option D is incorrect because although 32 GB of RAM would offer excellent performance, it is not cost- effective given the stated requirements and may represent unnecessary spending

NEW QUESTION # 413
A user is setting up BitLocker on a new laptop and needs to choose how to back up their recovery key.
Which option provides the safest backup method?

A. Send the recovery key to their email account
B. Print the recovery key and store it in a secure location
C. Store the recovery key in the cloud service provided by the laptop manufacturer
D. Save the recovery key to a USB drive

Answer: B

Explanation:
Printing the recovery key and storing it securely (such as in a safe) protects against digital theft and ensures the user has physical access to the key when needed.
Option A is incorrect because while a USB drive is a viable option, it can be lost or damaged, posing a risk of loss Option B is incorrect because relying solely on a manufacturer's cloud service could be risky if the service experiences downtime or data loss Option D is incorrect because email accounts can be compromised, making it a less secure method for storing sensitive recovery keys

NEW QUESTION # 414
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